Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), Shop Pay, Apple Pay, Google Pay, and lease-to-own financing through Acima.
Do you offer financing?
Yes. We partner with Acima for lease-to-own financing. Apply online with a soft credit check (won't hurt your FICO), get an instant decision, and get approved up to $5,000. See how leasing works.
Can I place an order over the phone?
Absolutely. Call the showroom at (347) 270-5675 and we'll walk you through it.
Is there sales tax?
Yes, New York state sales tax is added at checkout for shipments within NY.
Delivery & Setup
How much does delivery cost?
We offer white-glove delivery on every order, our team brings the furniture into your home, places it where you want it, and takes the packaging away. Pricing is based on your order total:
- Free on orders $1,500 and up
- 25% of your order total on orders $500-$1,499
- $45 flat fee on orders under $499 (local area only)
How long does delivery take?
In-stock items typically deliver within 5-10 business days. Special-order items can take 2-6 weeks, we'll give you a specific timeline at checkout.
Do you assemble the furniture?
Yes. White-glove includes full assembly and placement. You shouldn't have to lift a screwdriver.
What if I'm not home for delivery?
Someone 18+ needs to be present to sign for the delivery and inspect the items. We'll schedule a delivery window with you ahead of time.
Returns & Warranty
What's your return policy?
To keep prices fair and quality high, all sales are final once delivery is complete. Every order is photographed before it leaves our warehouse, and our delivery team walks through each piece with you on arrival, you sign a packing slip confirming everything was received in good condition. Any damage noted at the time of delivery is resolved on the spot. Full policy »
Do you offer a warranty?
Yes, an optional 5-year extended warranty is available on most furniture, sold separately at checkout. It covers manufacturer defects and structural issues for five years from the date of delivery. Manufacturer warranties also apply to mattresses, mechanisms (recliners, sleepers), and any electronics where included.
What if something arrives damaged?
Inspect every piece carefully while our delivery team is still with you. If you notice any damage, defect, or missing parts, point it out before signing the packing slip, we will resolve it on the spot, whether that means swapping the piece, taking it back to the warehouse, or arranging a repair. Once the packing slip is signed confirming the order was received in good condition, we are unable to honor damage claims after the fact.
Visit the Showroom
Where are you located?
453 E Tremont Avenue, Bronx, NY 10457.
What are your hours?
Monday-Saturday 9am-7pm. Closed Sundays.
Still have a question? Get in touch →